Telephone Operator - Online Concierge

Upbook Answers/ Concierge · Chicago, Illinois
Department Upbook Answers/ Concierge
Employment Type Full-Time Employee
Minimum Experience Mid-level
Compensation $11 / hourly

Job Description:


  • UPbook Concierge Remote Desk Agent will be responsible for the following, but not limited to the following tasks.
  • Call Center softphone management
  • Run Multiple Screens and programs at the same time
  • High Level of Customer Service Phone Skills with maintaining a 4+ on Q&A performed daily
  • Scheduling Appointments in various software and for up to 50 different practices
  • Obtaining Client Records for New Clients
  • Take Rx refills Requests and submit them to Pharmacy
  • Call “No shows” for New Appointments
  • Call to fill your appointment book when spots open up
  • Reactivation Appointments
  • Live Texting Management
  • UPbook Support Live Chat



Minimum Qualifications: 


  • At least 2 years of  front desk receptionist/ customer service experience handling inbound and outbound calls
  • This will be your exclusive work and focus
  • Self-starter, fast learner, and reliable




Looking for someone with great phone skills and a customer service representative. Someone who is a great multitasker with strong administrative capabilities. You will work 40 hours weekly, from Monday-Friday for a 100% remote company. You will be responsible for your computer, high-speed internet, a good headset, and a quiet work environment.  Candidates should have a strong internet connection preferred to be wired connection and the ability to run large programs and many tabs at the same time. Upon Hire, candidates will be provided softphone software and access to sensitive and confidential information and will be required to understand and acknowledge HIPPA compliant standards within their workspace. This is a long-term position with a fun and exciting team! If you sound like a fit for this position, please apply as we are looking forward to speaking with you!


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  • Location
    Chicago, Illinois
  • Department
    Upbook Answers/ Concierge
  • Employment Type
    Full-Time Employee
  • Minimum Experience
    Mid-level
  • Compensation
    $11 / hourly